2020 News

Get ready for winter, advises Bournemouth Water

We’re all likely to be spending much more time at home this winter, and it’s important to be prepared for the colder weather ahead.


New ownership scheme opens up for Bournemouth Water customers

The number of people taking a stake in Bournemouth Water’s parent company has more than tripled, after one in 16 households chose to become shareholders under a pioneering scheme which shares the water company’s success with customers.


Lord Taylor of Goss Moor appointed as champion for water customers

Lord Matthew Taylor of Goss Moor has been appointed as the independent chair of a panel which will champion the voice of Bournemouth Water customers, giving them a greater say in the company.



In an industry first, Bournemouth Water’s owner South West Water will soon be sharing £20 million with customers after outperforming its last business plan. From Monday (21 September) customers are being invited to choose how they would like to receive their £20.


Cold weather advice from Bournemouth Water

Customer Services Director Jo Ecroyd said: “During very cold weather, frozen pipes and the subsequent thaw can be a problem across both customers’ own pipe-work and across the mains network.


Keeping bills down

Bournemouth Water’s average household customer bill for 2018/19 will be £6 lower than it was seven years ago From 1 April 2018 the company’s average water bill will be £142, one of the lowest in the industry.


Average Bournemouth Water bill falls

Bournemouth Water’s average household customer bill for 2020/21 will be £8 less than the current year.


Water mains work planned for Bath Road, Bournemouth

Bournemouth Water will be making essential repairs to a pipe near Bournemouth sea front this month.