Delivering for our customers

Our plan reflects your priorities, using the information more than 250,000 of you have told us over three years of engagement, research and feedback. We have heard from those of you living in towns and cities, those in rural communities, those living near beaches and those living inland. It has also reflected the views of businesses and households, visitors and residents, water retailers and housing developers.

You’ve told us, for example, that continuing to provide clean, resilient drinking water remains your number one priority.

You agree with us, that as a socially responsible business, it is the right thing to ensure we are protecting the environment, enhancing nature and working to deliver net zero.

And you’ve told us that we must balance the need and speed of change with keeping bills affordable for everyone, and supporting those customers who need additional help.

We have listened to your feedback, as well as to your challenges and concerns. We hear, and share, your passion for our region.

Informed and founded on your priorities, we have developed three strategic priorities, which together allow us to set and deliver Our Plan for Change.