Delivering for our customers
Our plan reflects your priorities, using the information more than 250,000 of you have told us over three years of engagement, research and feedback. We have heard from those of you living in towns and cities, those in rural communities, those living near beaches and those living inland. It has also reflected the views of businesses and households, visitors and residents, water retailers and housing developers.
You’ve told us, for example, that continuing to provide clean, resilient drinking water remains your number one priority.
You agree with us, that as a socially responsible business, it is the right thing to ensure we are protecting the environment, enhancing nature and working to deliver net zero.
And you’ve told us that we must balance the need and speed of change with keeping bills affordable for everyone, and supporting those customers who need additional help.
We have listened to your feedback, as well as to your challenges and concerns. We hear, and share, your passion for our region.
Informed and founded on your priorities, we have developed three strategic priorities, which together allow us to set and deliver Our Plan for Change.
2025 - 30
|Customer Summary||Investor Summary||WaterShare+|
Our strategic priorities
|Water quality and resilience||Storm overflows and pollutions||Net zero and environmental gains||Addressing affordability and delivering for customers||Action plans to 2025|
Evidence against quality tests
|Risk and return||Outcomes||Long-term delivery strategy||Data information and assurance||Costs and efficiency||Engagement and affordability||Track record of delivery|
Supporting documents, data table commentaries and models
|Deliverability and supply chain||Markets and competition||What we have heard from customers and communities||All supporting documents||Data tables commentaries||Models|
Strategic plans to 2050
|Our strategic direction to 2050||South West Water Water Resources Management Plan||Bristol Water Water Resources Management Plan||Drainage and Wastwater Management Plan||Our Long-term drinking water quality||Our customer care strategy|