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Report a problem

Whatever the issue – leaks, bursts, or leaky loos - our team will be able to help.

Reporting a problem

Although we have teams keeping an eye on our network 24/7, we’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.

Use the tool below to troubleshoot problems you spot in and around your home.

Before you report it to us, look at the map below to double check whether we know about the problem already. If so, we’re probably on our way to it or getting it fixed as you’re reading this.

What sort of problem is it?

Report a problem in your area

  • 01/05/2025 00:00

    Unplanned interruption

    Exeter road, BH2 5AQ

    Due to a burst main on our network, some customers in [PLACE NAME] may experience lower water pressure than usual or a loss of supply while we undertake emergency repairs in the area. Supplies should …
  • 30/04/2025 14:44

    Reported Leak

    Whitehouse Road, Wimborne, BH21 30 April 2025 03:44 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004138882 Read more informatio…
  • 30/04/2025 14:26

    Reported Leak

    Martin, Fordingbridge, SP6 30 April 2025 03:26 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004139322 Read more information abo…
  • 30/04/2025 13:20

    Reported Leak

    Elgar Road, Bournemouth, BH10 30 April 2025 02:20 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004138304 Read more information …
  • 30/04/2025 13:11

    Reported Leak

    Edmondsham, Wimborne, BH21 30 April 2025 02:11 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004138300 Read more information abo…
  • 29/04/2025 23:00

    Unplanned interruption

    Exbury Drive, Bournemouth, BH11 9HW

    We would like to thank our customers for their patience while we completed urgent repair work in Exbury Drive, BH11 9HW. We are pleased to confirm that supplies in the area are now restored. If you no…
  • 29/04/2025 14:54

    Reported Leak

    Emma Close, Northbourne, Bournemouth, BH10 29 April 2025 03:54 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004138511 Read more…
  • 29/04/2025 13:03

    Reported Leak

    Dorset Avenue, Ferndown, BH22 29 April 2025 02:03 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004136542 Read more information …
  • 29/04/2025 13:01

    Reported Leak

    Exbury Drive, Bournemouth, BH11 29 April 2025 02:01 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004134145 Read more informatio…
  • 29/04/2025 09:47

    Reported Leak

    Milford Road, Everton, Lymington, SO41 29 April 2025 10:47 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004135258 Read more inf…
  • 29/04/2025 09:31

    Reported Leak

    Highfield Road, West Moors, Ferndown, BH22 29 April 2025 10:31 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004135662 Read more…
  • 29/04/2025 09:30

    Reported Leak

    Clayford Avenue, Ferndown, BH22 29 April 2025 10:30 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004109053 Read more informatio…
  • 29/04/2025 09:29

    Reported Leak

    Zinnia Close, Bournemouth, BH10 29 April 2025 10:29 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004137656 Read more informatio…
  • 29/04/2025 09:00

    Planned Interruption

    Mill road , Christchurch , BH23 2JY

    We are carrying out essential work on the water network in this area and the water will be turned off on 29/04/25 at 10:00am to 29/04/25 at 15:00pm. All affected homes and businesses should have been …
  • 29/04/2025 07:56

    Reported Leak

    Southbourne Road, Bournemouth, BH6 29 April 2025 08:56 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004129384 Read more informa…
  • 29/04/2025 07:43

    Reported Leak

    Colemore Road, Bournemouth, BH7 29 April 2025 08:43 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131829 Read more informatio…
  • 28/04/2025 14:44

    Reported Leak

    Horton Way, Verwood, BH31 28 April 2025 03:44 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004137687 Read more information abou…
  • 28/04/2025 14:43

    Reported Leak

    Crescent Road, Bournemouth, BH2 28 April 2025 03:43 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004094719 Read more informatio…
  • 28/04/2025 12:47

    Reported Leak

    Cowgrove, Wimborne, BH21 28 April 2025 01:47 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132507 Read more information about…
  • 28/04/2025 07:08

    Reported Leak

    Bournemouth, BH4 28 April 2025 08:08 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004135134 Read more information about leaks.…
  • 28/04/2025 07:07

    Reported Leak

    Weymans Avenue, Bournemouth, BH10 28 April 2025 08:07 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132434 Read more informat…
  • 28/04/2025 07:06

    Reported Leak

    Richmond Park Crescent, Bournemouth, BH8 28 April 2025 08:06 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004135436 Read more i…
  • 28/04/2025 07:05

    Reported Leak

    Layard Drive, Wimborne, BH21 28 April 2025 08:05 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004133706 Read more information a…
  • 28/04/2025 07:04

    Reported Leak

    Alton Road, Bournemouth, BH10 28 April 2025 08:04 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004125709 Read more information …
  • 25/04/2025 11:53

    Reported Leak

    Hawkins Close, Ringwood, BH24 25 April 2025 12:53 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004135075 Read more information …
  • 25/04/2025 08:14

    Reported Leak

    Wimborne Road, Bournemouth, BH10 25 April 2025 09:14 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004077904 Read more informati…
  • 25/04/2025 07:49

    Reported Leak

    Tedder Road, Bournemouth, BH11 25 April 2025 08:49 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004130168 Read more information…
  • 24/04/2025 16:00

    Unplanned interruption

    Common Road, Salisbury, SP5 5NN

    Update 17:39 We would like to thank our customers for their patience while we completed urgent repair work in the Salisbury, SP5 5 area. We are pleased to confirm that supplies in the area are now res…
  • 24/04/2025 13:45

    Reported Leak

    Shelley Close, Ashley Heath, Ringwood, BH24 24 April 2025 02:45 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132377 Read mor…
  • 24/04/2025 13:44

    Reported Leak

    Wills Road, Poole, BH12 24 April 2025 02:44 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004135411 Read more information about …
  • 24/04/2025 09:36

    Reported Leak

    Queensland Road, Bournemouth, BH5 24 April 2025 10:36 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004120620 Read more information about leaks.…
  • 24/04/2025 09:35

    Reported Leak

    Wimborne Road, Colehill, Wimborne, BH21 24 April 2025 10:35 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004133666 Read more in…
  • 24/04/2025 09:05

    Reported Leak

    Coach House Mews, Ferndown, BH22 24 April 2025 10:05 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131456 Read more informati…
  • 24/04/2025 08:02

    Reported Leak

    Churchmoor Road, Wimborne, BH21 24 April 2025 09:02 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132209 Read more informatio…
  • 23/04/2025 14:20

    Reported Leak

    Kingfisher Way, Ringwood, BH24 23 April 2025 03:20 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132715 Read more information…
  • 23/04/2025 14:19

    Reported Leak

    Rowes Lane, East End, Lymington, SO41 23 April 2025 03:19 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132352 Read more info…
  • 23/04/2025 13:30

    Unplanned interruption

    Sutton, Wimborne, BH21 8NQ

    Update 16:30 We would like to thank our customers for their patience while we completed urgent repair work in the Wimborne, BH21 8 area. We are pleased to confirm that supplies in the area are now re…
  • 23/04/2025 11:32

    Reported Leak

    Oakenbrow, Sway, Lymington, SO41 23 April 2025 12:32 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004127984 Read more informati…
  • 23/04/2025 11:32

    Reported Leak

    Efford Way, Lymington, SO41 23 April 2025 12:32 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131236 Read more information ab…
  • 23/04/2025 10:30

    Reported Leak

    Pound Road, Pennington, Lymington, SO41 23 April 2025 11:30 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131899 Read more in…
  • 23/04/2025 10:29

    Reported Leak

    Huckles Brook Farm, Ringwood Road, South Gorley, SP6 23 April 2025 11:29 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004133976…
  • 23/04/2025 10:22

    Reported Leak

    Nightingale Close, Verwood, BH31 23 April 2025 11:22 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004129494 Read more information about leaks.…
  • 23/04/2025 08:33

    Reported Leak

    Cliff Drive, Christchurch, BH23 23 April 2025 09:33 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004115483 Read more informatio…
  • 23/04/2025 08:33

    Reported Leak

    Jumpers Road, Christchurch, BH23 23 April 2025 09:33 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131662 Read more informati…
  • 23/04/2025 07:40

    Reported Leak

    The Meadway, Christchurch, BH23 23 April 2025 08:40 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004132134 Read more informatio…
  • 23/04/2025 07:40

    Reported Leak

    Priestlands Road, Pennington, Lymington, SO41 23 April 2025 08:40 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004129756 Read more information about leaks.…
  • 22/04/2025 07:48

    Reported Leak

    Poole Lane, Bournemouth, BH11 22 April 2025 08:48 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004127673 Read more information …
  • 22/04/2025 07:47

    Reported Leak

    Fishermans Avenue, Bournemouth, BH6 22 April 2025 08:47 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004110600 Read more inform…
  • 22/04/2025 07:47

    Reported Leak

    The Old Vicarage, Wimborne Road, BH10 22 April 2025 08:47 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004132881 Read more information about leaks.…
  • 22/04/2025 07:47

    Reported Leak

    Lake Road, Verwood, BH31 22 April 2025 08:47 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004123656 Read more information about leaks.…
  • 17/04/2025 14:25

    Reported Leak

    Branksome Hill Road, Bournemouth, BH4 17 April 2025 03:25 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004116337 Read more information about leaks.…
  • 17/04/2025 13:03

    Reported Leak

    Sopwith Close, Christchurch, BH23 17 April 2025 02:03 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131113 Read more informat…
  • 17/04/2025 13:03

    Reported Leak

    Rodney Drive, Christchurch, BH23 17 April 2025 02:03 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004130833 Read more informati…
  • 17/04/2025 13:02

    Reported Leak

    Church Street, Wimborne, BH21 17 April 2025 02:02 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004131995 Read more information …
  • 17/04/2025 09:07

    Reported Leak

    Hordle Lane, Hordle, Lymington, SO41 17 April 2025 10:07 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004128605 Read more infor…
  • 16/04/2025 14:41

    Reported Leak

    Southbourne Grove, Bournemouth, BH6 16 April 2025 03:41 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004130416 Read more inform…
  • 16/04/2025 14:40

    Reported Leak

    Sutton, Wimborne, BH21 16 April 2025 03:40 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004117780 Read more information about leaks.…
  • 16/04/2025 10:32

    Reported Leak

    Wimborne Road, Colehill, Wimborne, BH21 16 April 2025 11:32 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004130148 Read more in…
  • 16/04/2025 10:13

    Reported Leak

    Tamar Close, Ferndown, BH22 16 April 2025 11:13 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004121902 Read more information about leaks.…
  • 16/04/2025 10:13

    Reported Leak

    Beech Avenue, Bournemouth, BH6 16 April 2025 11:13 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004130476 Read more information about leaks.…
  • 16/04/2025 10:13

    Reported Leak

    Island View Avenue, Christchurch, BH23 16 April 2025 11:13 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004130473 Read more information about leaks.…
  • 16/04/2025 10:12

    Reported Leak

    Sea Road, Milford On Sea, Lymington, SO41 16 April 2025 11:12 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004130193 Read more information about leaks.…
  • 16/04/2025 09:26

    Reported Leak

    Linnet Close, Hightown, Ringwood, BH24 16 April 2025 10:26 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004118757 Read more inf…
  • 15/04/2025 14:35

    Reported Leak

    Clough Lane, Burley, Ringwood, BH24 15 April 2025 03:35 PM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004129091 Read more inform…
  • 15/04/2025 14:34

    Reported Leak

    Angel Lane, Ferndown, BH22 15 April 2025 03:34 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004119659 Read more information about leaks.…
  • 15/04/2025 08:50

    Reported Leak

    Portfield Road, Christchurch, BH23 15 April 2025 09:50 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004129393 Read more informa…
  • 14/04/2025 14:48

    Reported Leak

    Emma Close, Northbourne, Bournemouth, BH10 14 April 2025 03:48 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004127402 Read more information about leaks.…
  • 14/04/2025 13:22

    Reported Leak

    Aspen Drive, Verwood, BH31 14 April 2025 02:22 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004114365 Read more information about leaks.…
  • 14/04/2025 13:21

    Reported Leak

    Morant Road Ringwood, Hampshire, BH24 14 April 2025 02:21 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004129223 Read more information about leaks.…
  • 14/04/2025 08:47

    Reported Leak

    12 14 High Street, BH24 14 April 2025 09:47 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004125024 Read more information about …
  • 11/04/2025 09:05

    Reported Leak

    Footners Lane, Burton, Christchurch, BH23 11 April 2025 10:05 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004126300 Read more …
  • 11/04/2025 09:04

    Reported Leak

    Sillens Lane, Martin, Fordingbridge, SP6 11 April 2025 10:04 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004124813 Read more information about leaks.…
  • 11/04/2025 08:57

    Reported Leak

    Mill Lane, Wimborne, BH21 11 April 2025 09:57 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004125111 Read more information abou…
  • 11/04/2025 08:56

    Reported Leak

    Watkin Road, Bournemouth, BH5 11 April 2025 09:56 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004126205 Read more information …
  • 10/04/2025 09:35

    Reported Leak

    North Leigh Lane, Wimborne, BH21 10 April 2025 10:35 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004123698 Read more information about leaks.…
  • 10/04/2025 09:33

    Reported Leak

    Fernglade, New Milton, BH25 10 April 2025 10:33 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004121598 Read more information about leaks.…
  • 09/04/2025 07:35

    Reported Leak

    Cedar Avenue, Bournemouth, BH10 09 April 2025 08:35 AM. We have repaired this leak and normal supply has been restored. Reference Number 000004123334 Read more information about leaks.…
  • 08/04/2025 13:02

    Reported Leak

    Trough On Windmill Farm, Sopley, Christchurch, BH23 08 April 2025 02:02 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004118303 Read more information about le…
  • 07/04/2025 12:07

    Reported Leak

    Westby Road, Bournemouth, BH5 07 April 2025 01:07 PM. We have repaired this leak and normal supply has been restored. Reference Number 000004121950 Read more information about leaks.…
  • 03/04/2025 08:13

    Reported Leak

    Marine Drive East, Barton On Sea, New Milton, BH25 03 April 2025 09:13 AM. We are making arrangements including traffic control to repair this leak as soon as possible. Reference Number 000004111562 R…

Guides to water quality issues

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