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Get in touch

Your bill explained

Want to speak to us on the phone?

Please be aware your call may be recorded to help us improve our services. 

Over the Christmas period our billing team opening hours vary. Please see below:

Christmas opening hours for our billing team:

  • 25th December - Closed
  • 26th December - Closed
  • 27th December - Closed
  • 28th December - Closed
  • 29th - 31st December - 8am - 6pm
  • 1st January - Closed
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For help with your account

Call: 01202 590059 between 8am – 6pm Monday to Friday, and Saturday between 9am – 2pm. Opening hours vary over the Christmas period.

Call: 01202 590059 (option 1)
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For help when things go wrong

Call this number if you have a problem with your water supply. This is a 24-hour helpline, but between 5pm and 8am, please use it only for emergencies.

Call: 01202 590059 (option 2)

Convo

British Sign Language (BSL) users can now use Convo to contact us. Convo is a free service that will connect you to a qualified online BSL interpreter.

Register with Convo

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Complaints

We always aim to provide you with the highest possible service. However, sometimes things do go wrong and when they do, we want to know so that we can put them right.

If something has gone wrong, please view our complaints page.

Get involved

We're looking for people just like you to come along to our customer events and have your say on how we tackle challenges and improve our services.

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