Want to speak to us on the phone?

Please be aware your call may be recorded to help us improve our services.

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For help with your account

Call: 01202 590059 Monday – Sunday 7am – 10pm. (Out of hours contact available 24/7 for emergencies.)

Call: 01202 590059
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For help when things go wrong

Call this number if you have a problem with your water supply. This is a 24-hour helpline, but between 5pm and 8am, please use it only for emergencies.

Call: 0344 346 2020


British Sign Language (BSL) users can now use SignLive to contact us. SIgnLive is a free service that will connect you to a qualified online BSL interpreter.


We always aim to provide you with the highest possible service. However, sometimes things do go wrong and when they do, we want to know so that we can put them right.

If something has gone wrong, please view our complaints page.

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Get involved

We're looking for people just like you to come along to our customer events and have your say on how we tackle challenges and improve our services.

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Every Drip Every Drop – together we can save water

It’s easy to take water for granted, but this precious resource is increasingly under threat. That’s why we’re asking everyone to use water carefully. And we promise to do our bit too.

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