Here for you, support when you need it
We understand that life doesn’t always go according to plan, and the high cost of living is adding to money pressures. Use the menu below to explore your options and get back on track.
Our social tariffs
Help with your outstanding balance
Spread your payments across the year with flexible payment plans
We offer a range of payment methods to make paying your water bill simple and stress-free. You can choose the option that works best for you and even spread the cost with weekly, fortnightly, or monthly payments.
- Direct Debit or Standing Order – Convenient and automatic ways to pay.
- Payment Slips – Make regular payments using slips, either over the counter at a payment location or by phone, according to the schedule you set up with us.
- MyAccount – Manage your payments, track water usage, and view your history online.
Want to set up a payment plan or sign up/login to MyAccount?
Benefits and extra support you might be entitled to
Click here to check if you’re eligible for benefits and discover additional help such as local grants, energy discounts, council tax reductions, and other financial support you may qualify for.
Independent help and advice
We understand that sometimes managing bills can be challenging, and you might need extra help. That’s why we work closely with trusted charities and independent organisations to provide advice and support tailored to your needs. If you’d like to speak to someone for free, confidential advice, you can find contact details for these organisations.
