Helping where we can

We design our services, including this website, to be as accessible and user friendly as possible to meet the needs of all our customers. The site has been designed and built in line with the W3C WAI WCAG 2.1 AA guidelines.

Using the brilliant ReciteMe function you can change the font size, colour and type, to make is as readable for you as possible. You can also translate text into your preferred language. Use the screenreader and have sections read out to you. And more. It's a great function that we're proud to use.


A quick guide to ReciteMe

ReciteMe button You'll see this icon at the top right hand corner of your screen, click it and the ReciteMe toolbar will launch and appear at the top of the page. This will provide you with numerous accessibility options, detailed below.

Play Audio

Back: Rewind to the previous paragraph of text

Play: Click the Play button to read the text aloud

Forward: Skip forward to the next paragraph of text

Recite me icons for Playing Audio

Text Options

Decrease: This will decrease the text size

Font: You can change the font that displays on the page

Increase: This will increase the text size

Recite me icons for Text Options

Colour, Ruler & Screen Mask

Colour: Change the background, text and link colours

Ruler: Click to enable the reading ruler

Screen Mask: Will create a letterbox for focused viewing of a section of the page

Recite me icons for Colour, Ruler and Screenmask

Dictionary, Translation & Magnifier

Dictionary: Highlight and click on this to find the definition of the word

Language: Translate text into a different language

Magnifier: Click and drag the magnifying glass to magnify text on the screen

Recite me icons for Dictionary, Translation & Magnifier

Plain Text Mode, Margins & Audio Download

Text Mode: Remove images and view in plain text mode

Margins: Change the text dimensions by narrowing the width of the text column

Download Audio: Highlight the text then click the button to download text as an audio file

Recite me icons for Plain Text Mode, Margins & Audio Download


Settings: Adjust your Recite settings

Reset: This will restore the default settings

User Guide: Will give you an overview of the Recite Me Toolbar Features

Recite me icons for Settings


British Sign Language (BSL) users, can now use SignLive to contact us. SIgnLive is a free service that will connect you to a qualified online BSL interpreter.

Contacting us

If you have difficultly hearing, you can contact us through the Relay UK app or by dialling 18001 before our helpline numbers. We also have a minicom for textphone users on 0800 169 9965. If you require a home visit, a British Sign Language interpreter or other communication support, let us know in advance through our helpline and we can arrange this for you.

Contacting us image
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BSI Certified

We work hard to support customers in vulnerable situations and are proud to be certified against the British Standard for Inclusive Service Provision. We promise an excellent service to all customers, regardless of their circumstances.

Our financial support
Dementia Friends logo

Looking out for you

Our Customer Service teams receive training to help identify vulnerable customers who may benefit from the additional support. Many of our staff are Dementia Friends and we include dementia awareness in our vulnerability training package.

Our practical support