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Your bill explained

Learn more about your bills and what they cover

Find out more about your bill

I have a water meter

We’ve broken down your metered bill, to help answer any questions you might have.

Your metered bill

I don't have a meter

We’ve broken down your unmetered bill, to help answer any questions you might have.

Your unmetered bill

Lower your bill further with a meter

A meter can save the average family a huge amount of money every year. It also puts you in control of your bill, as you're only charged for what you use.

Learn how to switch
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Bournemouth Water helping customer with practical help

Priority services

Priority Services offers extra assistance to customers who may need it. This could be due to a medical condition, disability, age, or other factors. We can help with things like meter reading and accessible billing formats.

Register now
Two customers paying their bournemouth water bill

Financial Support

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Get help with your bills

Pay your bill

Find a payment option that suits you. Direct Debit is a popular choice because it’s quick, convenient and breaks your bill into smaller payments.

Choose your payment options
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Questions about your bill - 2026/27

Your bill explained - 2025/26

Bournemouth water treatment works van
What your bill covers
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Water treatment

Your bill goes towards the safe treatment of your drinking water. This process is expensive to run, and we make sure we do it in the most efficient way possible to keep your bills low.

More about treatment
Bournemouth water staff working on the water network
What your bill covers
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Network maintenance

This includes upgrading, expanding, fixing and replacing assets within our water network. 

More improvements
Management of water resources
What your bill covers
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Management of water resources

From reducing pollutants entering rivers, to stopping invasive species and increasing biodiversity. This also includes monitoring the levels of our water resources so that we can make sure that there's enough water for everyone and everything.

Our nature-based solutions
Bournemouth water customer service employee on the phone
What your bill covers
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Customer services

The people who calculate and manage your bills and account, organise tariffs, provide support to our customers on Priority Services, calculate allowances in emergencies and man 24-hour helplines.

Manage my account online

Charges in more detail 2025/26