Helping with your move

To ensure your move is completed successfully you will need:

  • Your billing address
  • If you are a tenant – your landlord or letting agents name, address and contact number details
  • A meter reading - this will not be required if the previous occupier has provided one
  • Bank details
How to let us know you're moving

Which type of customer are you?

Moving home checklist

We know moving can be a stressful time so we'll do our very best to get everything set up for you as quickly as we can.

Couple moving home and standing outside new house
Step 1

Take your meter reading

On the day of your move, take a meter reading for the property you are moving out of and at your new home. Your meter is usually installed in the path outside of your drive or in the garden.

Your water meter
Stop tap under sink
Step 3

Find your stop tap

It’s a good idea to find out where your internal stop tap is in your new home just in case you need to turn off your water. It’s usually found under your kitchen sink.

Bournemouth Water MyAccount on mobile
Step 4

Manage your account online

As soon as you have your customer reference number which can be found on your bill, you can register for MyAccount and you'll be able to:

  • Make payment online
  • Let us know you’re moving
  • Give a meter reading
  • Apply for a water meter
  • View payment details and plans
Login to MyAccount
Bournemouth Water helping customer with practical help

Priority services

Priority Services offers extra assistance to customers who may need it. This could be due to a medical condition, disability, age, or other factors. We can help with things like meter reading and accessible billing formats.

Register now
Two customers paying their bournemouth water bill

Financial support

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Find out more