An unmeasured bill paid for by standing order. Unmeasured means you do not have a water meter, so you pay a flat rate for water.
1. Customer number
A unique number that helps identify your account. Have this number to hand if you call us or submit a form online.
2. Contact details
Details of our website and telephone number, if you want to contact us directly about your bill. It’s always a good idea to check our online FAQs first as you may find the information you need there.
3. Amount brought forward
This was the balance of your account before this bill was produced.
If ‘debit’ is shown: Your last payments didn’t fully cover your previous bill, so the remaining amount has now been carried over.
If ‘credit’ is shown: You paid more than the amount shown on your last bill, so the extra has been added towards this bill.
4. New charges for this period
This is your bill amount for the new bill period (the time since your last bill). These charges cover the services you receive from us.
5. Water usage chart
This gives you an idea of how much water you have used, compared to the average household. If you want to find ways to use less water, you can find water saving hints and tips here.
6. Financial support
If you are struggling to pay your water bill, you might be eligible for support. See our financial support page for details of what we offer.
7. Charges for the billing period
Gives the dates of the billing period.
8. Bill date
This tells you when the bill was produced.
9. Bill number
This is for reference. It’s useful if you need to contact us to query something on your bill.
10. Drinking water charges
These are based on the number of days in your billing period. The amount you pay depends on your tariff.
Your tariff might be linked to your property’s rateable value or calculated as an assessed charge based on the number of people living in your home. Assessed charges apply if a water meter can’t be installed.
11. Account balance
The amount brought forward from your last bill, before we look at the charges for this billing period. This might be credit (money on your account) or debit (outstanding amount to pay).
12. Messaging boxes
We use these to answer frequently asked questions. If you have a question, these might help you.