Get involved

Have you got a great idea for how the business can improve?

We're looking for people just like you to come along to our customer events and have your say on how we tackle challenges and improve our services. We love learning from our customers about what matters to them and value your support.

Customer engagement like this has helped shape our business priorities over the years, and guided our investments. You've raised it, and we've listened, investing bigger and better in areas like leakage and affordable billing.

But we know we need to do more to increase customer confidence in our services.

In the coming year, we want to strengthen customer involvement in our decision-making processes, so we can meet new regulatory expectations and deliver better outcomes for customers and communities.

Find out more about our consumer involvement in decision-making plans here.