Giving you a greater say in our business
We value your voice!
That's why we're inviting you to our WaterShare+ meetings. These meetings empower you to actively participate, engage with our executive teams, and hold us accountable.
As our valued customers, you are at the core of everything we do.
Your participation is instrumental in shaping our future plans and determining our investment and improvement priorities.
Upcoming dates
| Date | Time | Location | Panel | Meeting |
| 20th September 2024 | 10am-1:30pm | Mayflower Treatment Works, PL6 7BD | WaterShare+ | Public |
Meet your representatives
Our WaterShare+ Customer Panel do a fantastic job of taking all your feedback from meetings, surveys and workshops, and keeping the business accountable for promises they've made to you in response.
They represent South West Water and Bournemouth Water customers and have made a huge difference to the way customer voices are listened to when the companies make big business decisions.
Bristol Water, the newest member of the WaterShare+ scheme, has its own customer Challenge Panel, and you'll meet them too if you come along to one of our meetings.
Read the Terms of Reference for the WaterShare+ Panel.
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Lord Matthew Taylor, ChairFollowing a decade of working in the water sector as a Non-Executive Director at South West Water, Matthew continues to champion customer interests by holding the company to account as the independent WaterShare+ Chair. |
Nick Buckland OBE, Deputy ChairNick continues to champion the needs of customers having successively chaired the previous independent WaterShare and WaterFuture Panels, overseeing and challenging delivery and development of South West Water’s business plans. |
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Peaches Golding OBEPeaches Golding OBE is the independent deputy chair of the Watershare+ Panel and independent chair of the Bristol Water Customer Challenge Panel. She is His Majesty’s Lord-Lieutenant for Bristol, Vice President of the Royal Society of St George. |
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Richard LaceyRichard chairs the Bournemouth Water Customer View Group ensuring that the company delivers its promises, he was instrumental in ensuring services to Bournemouth Water customers were not impacted when South West Water acquired the company in 2016. |
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Ben HarperBen is CEO at Watergate Bay Hotel, Beach Retreats and Another Place, where he has seen the domestic leisure market rejuvenated, creating the opportunity for strong, high-quality brands. |
Dinah Cox OBEDinah Cox OBE is a Non-Executive Director of the Devon Partnership NHS Trust and a Non-Executive Director for Devon and Cornwall Police. She also chairs Devon Community Foundation. |
1 in 14 customers are shareholders!
We give our customers a chance to become shareholders in our parent company Pennon - giving you a financial stake in your water company. If you don't take the shares, you get the money off your bill. In 2023, this was to the value of £13. We've now got more customer-shareholders than investor-shareholders! When we next run the scheme, there'll be more information about how you can get involved.
Be involved in our future customer research
We run an extensive customer research programme, so there are plenty of ways you can get involved and have your say on how our businesses are run.
