Giving you a greater say in our business

We value your voice!

That's why we're inviting you to our WaterShare+ meetings. These meetings empower you to actively participate, engage with our executive teams, and hold us accountable.
As our valued customers, you are at the core of everything we do.

Your participation is instrumental in shaping our future plans and determining our investment and improvement priorities.

You're invited to our next WaterShare+ meeting!

Come and join us and our friends from South West Water and Bristol Water and have your say on how we run our business, where we can improve and what you think we're doing well at. 

Join our WaterShare+ meeting

Upcoming dates

Date Time Location Panel Meeting
20th September 2024 TBC Cornwall WaterShare+ Public

Meet your representatives

Our WaterShare+ Customer Panel do a fantastic job of taking all your feedback from meetings, surveys and workshops, and keeping the business accountable for promises they've made to you in response.

They represent South West Water and Bournemouth Water customers and have made a huge difference to the way customer voices are listened to when the companies make big business decisions.

Bristol Water, the newest member of the WaterShare+ scheme, has its own customer Challenge Panel, and you'll meet them too if you come along to one of our meetings.

Read the Terms of Reference for the WaterShare+ Panel.

Lord Matthew Taylor

Lord Matthew Taylor, Chair

Following a decade of working in the water sector as a Non-Executive Director at South West Water, Matthew continues to champion customer interests by holding the company to account as the independent WaterShare+ Chair.

Nick Buckland

Nick Buckland OBE, Deputy Chair

Nick continues to champion the needs of customers having successively chaired the previous independent WaterShare and WaterFuture Panels, overseeing and challenging delivery and development of South West Water’s business plans.

Peaches Golding

Peaches Golding OBE

Peaches Golding OBE is the independent deputy chair of the Watershare+ Panel and independent chair of the Bristol Water Customer Challenge Panel. She is His Majesty’s Lord-Lieutenant for Bristol, Vice President of the Royal Society of St George.

Anthony Denham

Anthony Denham

Anthony became a champion for water customers in the Southwest when he joined WaterVoice. Since 2015 he's been Deputy Chair of the independent Bristol Water Challenge Panel where he leads the challenge to the water company on behalf of customers.

Richard Lacey

Richard Lacey

Richard chairs the Bournemouth Water Customer View Group ensuring that the company delivers its promises, he was instrumental in ensuring services to Bournemouth Water customers were not impacted when South West Water acquired the company in 2016.

Carole Theobald

Carole Theobald

Carole's the Chief Executive at SightCornwall, a leading sight loss charity supporting more than 4,000 people each year and Non-Executive Member of the NHS Cornwall and Isles of Scilly Integrated Care System for citizen engagement and equalities.

Ben Harper

Ben Harper

Ben is CEO at Watergate Bay Hotel, Beach Retreats and Another Place, where he has seen the domestic leisure market rejuvenated, creating the opportunity for strong, high-quality brands.

Dinah Cox

Dinah Cox OBE

Dinah Cox OBE is a Non-Executive Director of the Devon Partnership NHS Trust and a Non-Executive Director for Devon and Cornwall Police. She also chairs Devon Community Foundation.


1 in 14 customers are shareholders!

We give our customers a chance to become shareholders in our parent company Pennon - giving you a financial stake in your water company. If you don't take the shares, you get the money off your bill. In 2023, this was to the value of £13. We've now got more customer-shareholders than investor-shareholders! When we next run the scheme, there'll be more information about how you can get involved.

1 in 14 customers are shareholders! image

Be involved in our future customer research

We run an extensive customer research programme, so there are plenty of ways you can get involved and have your say on how our businesses are run.

Be involved in our future customer research image

WaterShare+ meeting minutes

Annual reports