Giving you a greater say in your water company
WaterShare+ is a unique scheme that rewards our customers when we outperform and gives you a greater say in how we operate.
As part of the scheme, we offer our customers shares in our parent company, Pennon Group Plc, or money off your water bill.
You can find out more about our Shares offering here
As well as this, the independent WaterShare+ Panel perform a vital role – they represent customers, meeting with us to challenge on performance, champion customer concerns, and provide assurance on our performance reporting. The Panel are designated as our Independent Challenge Group by our economic regulator, Ofwat.
Find out more about how our Panel strengthens customer involvement in our decision making processes here.
Everyone is invited – come along to the Panel’s public meetings.
The Panel’s public meetings are a great way for you to engage and put your questions directly to our senior leadership.
Where these meetings occur in-person, we bring along staff from specialist teams so that you can learn more about your water. Don’t worry if you can’t make it in person though- the panel hold both in person and online public meetings.
Upcoming meetings
- 11th August 2026 (WaterShare+ Group Public Online)
- 19th January 2027 (WaterShare+ Group Public Online)
Find out what our customers think of WaterShare+ events
- “The whole day was very professional and informative.”
- “Excellent day, appreciate the whole board being represented show how serious they are to customer feedback.”
- “The visit to the Alderney Treatment Works was especially appreciated and interesting, allowing better understanding of the process of delivering clean water.”
You Said, We Did!
Meet the WaterShare+ panel
Chaired by Lord Matthew Taylor the Panel is formed of 11 members who act as advocates for local customers and other stakeholders. The panel members represent all of our supply areas, including Devon, Cornwall, Bristol, Bournemouth and Sutton & East Surrey.
Lord Matthew Taylor
Chair of WaterShare+ Group Panel
Matthew has championed environmental improvement and a stronger customer voice in the water sector over many years. He professionally advises Government, local authorities and the private sector on planning for sustainable communities, community engagement and the wider environment.
Peaches Golding OBE
Deputy Chair of WaterShare+ Group Panel and Chair of Bristol Water Challenge Panel
Peaches is His Majesty’s Lord Lieutenant for Bristol. She is an experienced Executive and Non-Executive Board member in the private, public and charitable sectors and an Honorary Captain, Royal Naval Reserves.
David Smith
WaterShare+ Deputy Chair for the Bristol region
David Smith brings nearly 40 years of experience in the water industry. Prior to retiring four years ago, he served as Asset Management and Production Director at Bristol Water. His career spans several water and wastewater companies, with leadership roles across water quality, production, engineering, and supply operations.
Nick Buckland OBE
WaterShare+ Chair for the Devon region
Nick transitioned from a successful IT career to a diverse portfolio across voluntary, public, and private sectors. He was honoured with an OBE in 2009 and an Honorary Doctorate in Technology in 2013.
Dinah Cox OBE DL
WaterShare+ Deputy Chair for the Devon region
Dinah chairs Devon Community Foundation, and is a Non-Executive Director for Devon and Cornwall Police and advises the National Trust. Awarded an OBE in 2008, she champions the voices of vulnerable communities.
Carole Theobald
WaterShare+ Chair for the Cornwall region
Carole is Chief Executive of iSight Cornwall, with over 25 years of leadership experience in the public and charity sectors. She specialises in strategy, communications, and advocacy, with a strong track record in inclusive engagement and reputation management.
Dr Lisa Ackerley
WaterShare+ Deputy Chair for the Cornwall region
Dr Lisa Ackerley is a public health and hygiene scientist and Chartered Environmental Health Practitioner. A Professorial Fellow of the Royal Society for Public Health, she brings more than 35 years’ experience across enforcement, central government, academia, consultancy, expert witness roles, and the media. Most recently, she served as Director of Public Health and Hygiene Engagement at Reckitt. Lisa has also advised UKHospitality on safety and has a strong practical understanding of supporting food businesses to operate safely.
Robert Gould
WaterShare+ Deputy Chair for the Bournemouth region
Robert has been a member of West Dorset District Council since 2004, including a decade as its Leader from 2004 to 2014. Robert recently retired from six year’s service on the Environment Agency Board last year. He also previously served as Leader of Dorset County Council from 2014 to 2017, having been a council member from 2009 to 2017. His wider public service includes membership of the Local Government Association’s Improvement and Innovation Board from 2015 to 2017. Before his career in local government, Robert managed the family farm, following earlier roles in industry and property management.
Louise Coulton
WaterShare+ Deputy Chair for the Bournemouth region
Louise is a collaborative senior leader with 25+ years in financial services, including 14 in compliance. She champions ethical governance, regulatory integrity and consumer advocacy across public and social sectors.
Alison Thompson
WaterShare+ Co-Chair for the SES region, Co-Chair of the SES Customer and Environment Scrutiny Panel
Alison is a Chair and management consultant, a Board Advisor, and teaches at Cambridge University. She brings sharp commercial insight, with a strong focus on future customers and environmental sustainability.
Steve Crabb
WaterShare+ Co-Chair for the SES region, Co-Chair of the SES Customer and Environment Scrutiny Panel
Steve is a consumer affairs specialist who focuses particularly on ensuring that vulnerable households receive fair and accessible services. He has held senior roles at British Gas and the Alzheimer’s Society and is also an award-winning writer.
Your Water Your Say
Please note, details on this web page in relation to the share alternative under the WaterShare+ scheme is for information only and not recommendation or advice. You might wish to consult an authorised financial advisor.