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How we're performing 2023-24

We continue to focus on improving our water services

Where we are, as of April 2024

Annual reports are the principal way we document our yearly performance and hold ourselves publicly to account.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

84.2%
of customers on metered bills
98%
of customers find their bills affordable
33,673
customers are on a support tariff

Annual reports 2024

Supporting documents 2024