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How we're performing 2024-25

We continue to focus on improving our water services

Annual reports are the principal way we document our yearly performance and hold ourselves publicly to account.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

84.2%
of customers on metered bills
98%
of customers find their bills affordable
33,673
customers are on a support tariff

Annual reports 2025