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Where we are, as of April 2023

We've had a lot of challenges thrown our way between April 2022 and April 2023. Drought, environmental performance, and some of the busiest tourist seasons in Devon and Cornwall, are just a few things that have put our networks and processes under pressure.

We have a long way to go still, but we've seen some great improvements in key areas, including storm overflows, data transparency and customer engagement.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

84.2%customers
on metered bills
100%
customer satisfaction score
32,255customers
on a support tariff

Annual Reports 2023

Supporting documents 2023