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Where we want to be by 2050

Tackling climate change, improving our environmental performance and investing in new treatment methods — there's a lot we want to achieve by 2050 to increase our resilience and reliability to be the best of the best.

We know we have a long way to go, but we're confident we're going to get there.

Putting you, our customers, at the heart of everything we do, giving you a say in the way we invest, and bringing you on the journey with us — together we will do better, go further, and deliver the changes we want to see.

By 2050, we aim to achieve:

100%
bathing water compliance
100%
smart metering
100%
customer satisfaction score
0customers
in water poverty

Bringing water to life

Our long-term vision (2020-2050) for improving water services in the Bournemouth and surrounding areas, reflects the feedback we've had from our customers and will help us make some big choices about what to put in our next business plan (which will cover the five-year period 2020-2025).

As a Bournemouth Water customer, we want to know if the priorities we have included are right for you. It’s important you have your say as it will affect the services you receive and the prices you pay.

Supporting the lives of people and the places they love for generations to come.

More about our plans

There's lots more detail about our plans, both up to 2050 and the more short-term five-year business plan which will take the company up to 2025.

More about our plans image