Apply for an allowance on your bill

A leak on your supply pipe is likely to cause a significant increase in water use and if you are on a meter, your bill. We may be able to help towards the cost of any water lost. Complete the form below, we'll need your meter readings to calculate the extra water use to see if we can take this off your bill.

For more information, read our code of practice for customer leaks.

Apply for a leak allowance

Your name

Email address

Telephone number

Customer Reference Number

Postcode

Pick an address

Address line 1

Address line 2

Town or city

County

Postcode

Country

Leak location

Underground service pipe Inside the property Leak on BW mains

If the leak was on your service pipe, did you repair or replace the pipe?

Repair Replace

Date of repair/replace

Where was the leak in your property?

Number of occupants who live at the property?

Please provide two readings to help us calculate your allowance, the first after the repair has been made and a second at least 7 days later - include the black and red digitis for each reading seperated by a decimal point.

If you are unable to read your meter, please tick the box below and we'll arrange to read it for you.

Please note that this will delay your application by up to 30 days while we obtain readings.

Do you have meter readings now?

Yes No, please read my meter (can take up to 30 days)

First reading

Date of first reading

Second reading

Date of second reading (at least 7 days after the first)

Apply for an allowance on your bill

Apply for a leak allowance

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