WaterFuture - Get into water

There’s lots of ways we can help if you’re worried about paying your water bill. If you're on a low income, lost your job or have had an emergency then the last thing we want is for you to worry about your bill. We have a range of support available, from flexible payment plans to help you spread the cost of your water bill to support tariffs that reduce the amount you pay if you’re on a low income. We also offer home visits from one of our WaterCare advisors who can talk you through the support we provide and can help you with completing application forms, if you need it.


Want to speak to us direct, contact us on 01202 590059. We’re open 8am – 6pm Monday to Friday and 9am – 2pm on Saturday.





Register for one of our tariffs

WaterSure: If you receive certain benefits or tax credits and use a lot of water. 


WaterCare: If you’re on a very low income and you or someone in your household receives means-tested benefits.



Other support available

We offer flexible payment plans to help spread the cost of your bill and provide a range of support for people in debt or struggling to pay their bill.