Our WaterCare tariff has been designed to help you if you have a very low income.

We can offer you a reduction  on your water charges, if you meet these conditions:

You are on a meter or on assessed charges and;
You or someone in your house receives one of the following means tested benefits:

  • Housing benefit
  • Income support
  • Income based Job Seeker’s Allowance
  • Income based Employment and Support Allowance
  • Pension Credit (guaranteed element)
  • Universal Credit (housing element or standard allowance element)


In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household. For example, an income of £200 is worth more to a single person than it would be to a family with 3 children. We’ll work out your equivalised income based on the details you supply.

There are 3 bands of reductions:

  • 50% reduction if the weekly equivalised income is less than £170
  • 25% reduction if the weekly equivalised income is less than £235
  • 15% reduction if the weekly equivalised income is less than £295

You can apply by completing our WaterCare Application Form and returning it to us, along with your supporting documents (listed within the application form) to: FREEPOST WATERCARE TARIFF (no address details needed)

Your sewerage company may be able to offer a tariff reduction or other support. Please check with your sewerage company, Wessex Water and Southern Water.

Want to speak to one of our people about the support available?

  • Speak to us online, through our web chat
  • Contact us to arrange a visit from one of our WaterCare advisors
  • Call us on 01202 590059. We’re open 8am – 6pm Monday to Fridays and 9am – 2pm Saturdays.