Frequently asked questions
How can I check if the person at my door works for you?
Before you open the door, ask for either the persons ID card or password (if you’ve made an appointment with us and agreed a password).
We’ll be happy to wait while you call us on 01202 590059 to check the person works for us. Don’t use any other number which the caller may give you.
If you think a bogus caller may have called at your door, you should report it to the police. Call 999 if you’re suspicious or they won’t leave or are still in the vicinity, otherwise call 101 if you’re not in immediate danger but want to report an incident.
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
What's happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
What area do you serve?
The area we supply stretches from Poole in the west to Beaulieu in the east and just south of Salisbury in the north. To find out if you’re in our area and for information about water quality, see your water information page here.
What is your Code of Practice?
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water charges and explain our complaints procedure.
Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.