Codes of practice

Codes of practice

Documents - Codes of practice

  •   Publication title Publication date Size View

  • Charges, Bills and Meters - Code of Practice

    Charges, bills and meters

    Publication date

    04 April 2024

    Size

    2145 KB

    View

    Charges, bills and meters

  • Our Customer Promise - Code of Practice

    Our customer promise

    Publication date

    04 April 2024

    Size

    3823 KB

    View

    Our customer promise

  • Payment and Debt Recovery - Code of Practice

    Payment and debt recovery

    Publication date

    04 April 2024

    Size

    2681 KB

    View

    Payment and debt recovery

  • Priority Services - Code of Practice

    Priority services

    Publication date

    04 April 2024

    Size

    1789 KB

    View

    Priority services

  • Complaints - Code of Practice

    Complaints

    Publication date

    04 April 2024

    Size

    1935 KB

    View

    Complaints

  • Customer complaints

    Customer complaints

    Publication date

    07 April 2021

    Size

    190 KB

    View

    Customer complaints

  • Customer charter

    Customer charter

    Publication date

    01 April 2021

    Size

    588 KB

    View

    Customer charter

  • Leakage for household customers

    Leakage for household customers

    Publication date

    01 April 2021

    Size

    581 KB

    View

    Leakage for household customers

  • Priority services

    Priority services

    Publication date

    01 April 2021

    Size

    244 KB

    View

    Priority services

  • Your option to meter

    Your option to meter

    Publication date

    Size

    1870 KB

    View

    Your option to meter

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