Over the next five years, customers can look forward to lower bills, further investment and more of a say in how South West Water is run under our innovative new business plan for 2020-25. Our five-year ‘New Deal’ sees the average water and sewerage bill falling by 11% in real terms, with the average bill in 2025 being lower than it was in 2010.

 

A key feature of our New Deal is WaterShare+

WaterShare+ allows customers to share in our success as well as giving them a greater say in our business; it has two main parts:

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1. Sharing our success

If we outperform our business plan there are financial benefits which we share with customers. If we underperform, our customers are protected.

Thanks to our performance between 2015 and 2020 we were able to share approximately £20 million with customers under WaterShare+, meaning that each eligible customer received £20 from us.

If we continue to outperform our current business plan to 2025, we will continue to share benefits with our customers under WaterShare+.

2. A greater say

An independent WaterShare+ Advisory Panel has been established to protect the interests of our customers.

The Panel provides an independent review of our business plan commitments and Board Pledges. The Panel meetings will be held quarterly, where possible in public across our area of operation – customers will have the chance to attend and to interact with the Panel.

From 2021, we will introduce a Customer Annual General Meeting.

Managing your shareholding online

Link Asset Services allows you to manage your shares easily and securely online. You'll need your Investor Code (IVC), to register at www.signalshares.com where you can:

  • view your holding and dividend payments, and get an indicative valuation
  • update your personal details, including address and contact information
  • access a wide range of shareholder information including the ability to download important documents and forms.

If you have any questions, please call Link Asset Services on 0371 664 9272. Calls are charged at the standard geographic rate and will vary by provider. Calls from outside the United Kingdom will be charged at the applicable international rate. Lines are open between 9.00am - 5.30pm, Monday to Friday excluding public holidays in England and Wales.

You can also contact Link Asset Services by email on custodymgt@linkgroup.co.uk.

Information on the 2020 WaterShare+ £20

Thanks to our performance between 2015 and 2020, we were recently able to share approximately £20 million with customers under WaterShare+, meaning that each eligible customer received £20 from us.


The deadline for eligible customers to let us know how they’d like to receive their £20 was 9 October 2020.

When will I receive my £20?

Customer choices were processed at the end of October 2020.  Customers who did not contact us to make a choice, and those who asked to receive a credit on their water bill, have had their £20 applied to their water account. The £20 was itemised and shown as a credit on the first bill received after processing in October 2020.

Customers paying by Direct Debit who chose a refund will have received £20 direct to their bank account by the end of October 2020.

Customers who registered for shares in Pennon Group Plc will have received further information by email from Link Market Services. If you have any questions, please call Link Asset Services on 0371 664 9272. Calls are charged at the standard geographic rate and will vary by provider. Calls from outside the United Kingdom will be charged at the applicable international rate. Lines are open between 9.00am - 5.30pm, Monday to Friday excluding public holidays in England and Wales.

You can also contact Link Asset Services by email on custodymgt@linkgroup.co.uk.


More information on Pennon Group Plc shares can be found in the prospectus.


Business customers should click here for more information.