Sign up to MyAccount today!
Did you know you can manage your bills easily with MyAccount. You can pay and view bills, submit meter readings, update your contact and payment information, move house and switch to paperless billing. Register today using your customer reference number (the first 8 digits) which can be found on your bill.
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Frequently asked questions
Can I view and manage my account online?
Yes, you can register at MyAccount. You’ll need your customer reference number (the first 8 digits) which can be found on your bill.
When you’ve registered, you’ll be able to:
- Pay online
- Change your contact details
- Give a meter reading
- Request paperless billing
- Let us know if you’re moving
- Apply for a water meter
- Apply for a leak or renovation allowance
- View payment details, plans and bill history
- View meter reading history
Information is sent securely and your details won’t be passed to any third parties unless you’ve told us otherwise.
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’.
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You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber.
Your meter will have a unique serial number which is shown on your bill, so you need to check that it matches the number on the meter.
Sometimes your meter is located inside your home, usually under the kitchen sink or near the internal stop tap.
If you are still unable to find your meter, give us a call so we can advise how we can help.
What do I need to do when I move?
We know moving can be a stressful time with lots of things to do.
Take a look at our handy moving house checklist to help you get everything sorted:
- Meter reading
Take a meter reading on the day of your move for the property you are moving out of and your new home. Your meter is usually installed in the path outside your drive or garden. - Let us know!
Complete our form to let us know your moving details. If you're registered with MyAccount then you can update your details quicker here. - Stop Tap
It’s a good idea to find out where your internal stop tap is in your new home in case you need to turn off your water. It’s usually found under your kitchen sink. - Check for leaks
- Order your free water saving devices
- Manage your account online
The easiest way to manage and view your account is with our online My Account. As soon as you have your customer reference number which can be found on your bill, you can register for My Account and you'll be able to: - Make payment online
- Let us know you’re moving
- Give a meter reading
- Apply for a water meter
- View payment details and plans
You may also find the free downloadable home-moving checklist from Which useful.
Good luck with your move.
What do I need to do about my meter when I move?
On the day that you move, please take a meter reading and let us know online either at My Account, on our move form or give us a call to take the details.
If it’s difficult to read your meter, let us know at least 10 working days prior to your move date and we’ll arrange this for you.
Free water-saving products
You can read more of our frequently asked questions here.