Need a little extra help?
At some stage in our lives we can all benefit from a bit of extra help. This could be due to a physical or learning disability, illness, age or communication requirement, or other reasons. Our Priority Services are available to anyone living within our region, even if you are not the bill payer. The help available doesn’t have to be for you, if you’re an account holder or nominated carer you can register on behalf of someone else.
You may also want to contact either Wessex Water (0345 600 3 600) or Southern Water (0330 303 1262), according to where you live, to apply for additional services in relation to your waste water services.
What's our priority services
Water deliveries if your supply is interrupted
As part of our Priority Services we can help with alternative water supplies in emergencies.
If you have a medical condition that requires constant access to water, such as home dialysis, or if you would find it difficult to reach an alternative supply, for example if you have mobility issues then let us know. If there’s a disruption to supply, for example a burst water pipe, we will arrange for alternative water supplies to be delivered to you.
Communicating with you in different formats
As part of Priority Services we can communicate with you in a range of formats.
If you have specific communication requirements, or you find it hard to understand your bill, we can send your bill in large print, Braille or read and explain this to you over the telephone. You may prefer us to send your bills to a nominated person, for example, a carer, relative or friend, provided they agree. If you have hearing or speech difficulties, you may want to use Text Relay or minicom when contacting us. A selection of leaflets are also available on request in alternative formats, such as large print or audio CD formats.
Keeping safe - password scheme
As part of Priority Services we offer a password scheme.
When we agree the date and time of a visit with you, you can ask for a password of your choice for our representative to use when they visit. Passwords can be either verbal or written, and can be updated at any time. We can also send you a reminder of your password before we visit.
As part of Priority Services you can ask us to read your meter up to four times a year if you can’t easily read it yourself, for example due to limited physical movement, problems with your eyesight, or a condition such as dyslexia. If you ask us to move your meter to help you read it more easily, we’ll consider doing this for free.
How to register for our Priority Services
It’s easy to register with us for Priority Services, you can:
Register online by completing the form below
Call us on 01202 590059 to register directly or request a copy of our registration form
(Text Relay is also available)
You can find out more about the details of these services in our leaflet Code of Practice on Priority Services.
If you require additional help from us, you may also want to register with other utilities such as your energy supplier or telecoms company.