WaterFuture - Get into water

Need a little extra help?

At some stage in our lives we can all benefit from a bit of extra help. This could be due to a physical or learning disability, illness, age or communication requirement, or other reasons. Our Priority Services are available to anyone living within our region, even if you are not the bill payer. The help available doesn’t have to be for you, if you’re an account holder or nominated carer you can register on behalf of someone else. 

You may also want to contact either Wessex Water (0345 600 3 600) or Southern Water (0330 303 1262), according to where you live, to apply for additional services in relation to your waste water services.

How to register for our Priority Services

It’s easy to register with us for Priority Services, you can:

Register online by completing the form below

Call us on 01202 590059 to register directly or request a copy of our registration form

(Text Relay is also available)


You can find out more about the details of these services in our leaflet Code of Practice - Priority Services.


If you require additional help from us, you may also want to register with other utilities such as your energy supplier or telecoms company.

How we process the data within this form

We process your personal data in compliance with UK data protection laws using the lawful bases of legitimate interests and substantial public interest so that we can use and share your personal data.  This allows third parties, such as relatives, carers, landlords, other utilities, support providers and organisations to add you to our Priority Services Register, so that you can get the support you need.  It also allows us to share your data with other utilities and agencies, so they can also offer you support too, and so you only need to register once and not with every utility or support provider.

Full details about your rights under the UK GDPR, and how we use your personal information for priority services purposes, are available on our privacy notice.

To view our privacy policy online, https://www.bournemouthwater.co.uk/site-utilities/privacy/ or ask to send you a paper copy.

Please tell us if the following apply to you or someone living in your home:

Reading your meter

You can ask us to read your meter up to an extra four times a year if you can’t easily read it yourself, for example, due to limited physical movement, problems with your eyesight, or a condition such as dyslexia.

To request an additional reading, please call our Accounts Helpline on 0344 346 1010.