Update 13:30 28/01/2022

We have now set up a collection point for bottled water and will deliver to our vunrable customers  who can not get to our collection point. if you are unable collection point and you are not a priority services customer please contact us on 0344 346 2020

Our bottled water collection point is now at the following address –

Morgans Vale & Woodfalls Village Hall,

St. Birinus Hall,




Discoloured Water - SP5 - Salisbury

Update 11:00 28/01/2022

We’re aware that some customers in the SP5 2 area of Salisbury are experiencing discolouration to their supplies due to a burst water main. We anticipate the repair to be completed in the next 4 hours and are on site proactively flushing our water mains to clear the discolouration.


The brown or yellow appearance is caused by the disturbance of natural sediments that can build up over time within the main. These are generally associated with metals such as iron and manganese and whilst not harmful, due to its appearance we don’t recommend that you drink it.


Once the burst has been repaired we will let you know and then to clear the discolouration to your supply by running the water from your cold kitchen tap until it clears. This can take up to a few hours and you can claim an allowance here: https://www.bournemouthwater.co.uk/advice-and-services/your-water/discoloured-water/run-off-allowance/


Thank you for your patience

Planned shut Wayside Newtown SP5 5PF

We are carrying out essential work on the water network in this area and the water will be turned off on 22/02/2021 10:00 to 22/02/2021 15:00.

All affected homes and businesses should have been notified and help has been offered to vulnerable customers

We would like to thank you for your patience and apologise for any inconvenience caused.