Once we know about a leak on our pipework, our leakage technicians will investigate where the water is coming from and arrange for the pipes to be fixed.

We aim to attend leaks that are causing damage or affecting water supplies within 24 hours.  For all other leaks we aim to attend within 3 working days.

We are committed to repair leaks as quickly as we can but sometimes we may need permission from the council to work in the road, meaning that our repair times can take a little longer, up to 3 weeks.