If your latest bill is in credit and the bill is based on a reading  rather than an estimated read (if you are on a meter), you can contact us so that we can discuss the refund with you.

If you’ve moved or closed your account, your final bill will show any credit balance. If you’ve confirmed your forwarding address, we'll try to refund you directly in to your bank or send you a cheque.

If we haven't got your forwarding address, the credit will stay on your account until you let us know.