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Landlords and letting agents

If you are the landlord or agent of a rented property, please let us know within 14 calendar days if:

  • a tenant leaves
  • there is a change of tenants, or
  • a new tenant moves into a previously empty property

If you do not inform us about the tenancy change within 14 days and we cannot subsequently recover the debt owed by the tenant, we may pursue you for payment. This means we could pursue you for the debts of more than one tenant at the same property.

A new national web portal, LandlordTap, covering England and Wales has now been launched to make it easier for landlords and agents to inform water companies of change of tenancy.

You can use this portal to quickly and easily inform water companies of:

  • Properties you own or manage
  • Changes of tenancy in the properties
  • Changes of ownership/management

The portal allows you to view and maintain your property portfolio online in one easy to use place and upload your properties in bulk to minimise data entry. Registration only takes a few minutes at

Using the Landlord Tap you can:

  • Have multiple login accounts per company
  • Include any properties you own or manage throughout England and Wales
  • See which companies are providing water, sewerage and billing services for the property
  • Upload property data in bulk to minimise data entry
  • Download reports on your portal properties

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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