Your bill explained

Your bill goes towards the safe treatment of your drinking water. This process is expensive to run, and we make sure we do it in the most efficient way possible to keep your bills low.

This includes upgrading, expanding, fixing and replacing assets within our water network. 

From reducing pollutants entering rivers, to stopping invasive species and increasing biodiversity. This also includes monitoring the levels of our water resources so that we can make sure that there's enough water for everyone and everything.

The people who calculate and manage your bills and account, organise tariffs, provide support to our customers on Priority Services, calculate allowances in emergencies and man 24-hour helplines.