How to contact us
Getting in contact with us is simple, but to ensure we get you to the right place first time, please choose one of the options below.
What’s your enquiry regarding?
Our services
Clean drinking water
Our purpose is to make a positive impact on the lives of our customers, our communities, our colleagues and the environment – above and beyond the delivery of pure and reliable water. We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire.
Priority services
If you have a medical condition or disability, you can sign up to our Priority Services Register. It’s free, only takes a few minutes and you can pick which services you’d like to receive. This service includes help with meter readings, providing different bill formats, scheduling priority repairs, supplying emergency bottled water and more.
Developer services
We work with developers to help get new water mains installed. Our expert teams will support throughout the development, whatever the needs. If a new water mains needs to be installed, it’s important to be aware of the specification that needs to be met for the work to be undertaken.
Our codes of practice
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water and sewerage charges and explain our complaints procedure.
Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.