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How to contact us

Getting in contact with us is simple, but to ensure we get you to the right place first time, please choose one of the options below.

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For help with your account

Call: 01202 590059 Monday – Sunday 7am – 10pm. (Out of hours contact available 24/7 for emergencies.)

Call: 01202 590059
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For help when things go wrong

Call this number if you have a problem with your water supply. This is a 24-hour helpline, but between 5pm and 8am, please use it only for emergencies.

Call: 0344 346 2020

Our services

Clean drinking water

Our purpose is to make a positive impact on the lives of our customers, our communities, our colleagues and the environment – above and beyond the delivery of pure and reliable water. We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire.

Priority services

If you have a medical condition or disability, you can sign up to our Priority Services Register. It’s free, only takes a few minutes and you can pick which services you’d like to receive. This service includes help with meter readings, providing different bill formats, scheduling priority repairs, supplying emergency bottled water and more.

Developer services

We work with developers to help get new water mains installed. Our expert teams will support throughout the development, whatever the needs. If a new water mains needs to be installed, it’s important to be aware of the specification that needs to be met for the work to be undertaken.

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What to do if you have no water

If you have no water, follow our checks on internal pipes, with neighbours and for planned works, before getting in contact with us. In an emergency we always act immediately, and you can find out how we respond to you during an incident.

Report a problem
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Experiencing high water consumption

If your water usage has gone up, check for leaks, like dripping taps or toilets. Setting appliances to Eco or using a shower can help. Weather or a medical condition can also lead to increased water usage.

Report a leak
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Spotted a leak?

If you've found a leak, please let us know by giving us a call on 0344 346 2020. Find out who's responsible for repairing a leak by using our simple guide to pipe ownership. 'Customer leaks' are the leaks that are found on customers' pipes.

Report a leak
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Bogus callers

To ensure your peace of mind when we do schedule a visit, you'll have the option to choose a secret password. Our engineers will repeat this password upon arrival to confirm their identity and give you peace of mind.

Call us to set up a password: 01202 590059