What you can do with MyAccount
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Manage your accountView and update your account details, change your password and much more — all from your online dashboard. No phone calls, no paperwork, just convenient account management at your fingertips. |
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Billing and PaymentsView your most recent water water bill, all payments and any of your previous statements quickly and securely online. |
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Ways to pay your billit's even easier to pay your bill with multiple payment options. Use your preferred method for fast, secure payments with no delays and no fuss. |
Extra features for water meter users
Get more from your meter with MyAccount. Take control of your water bill using these features.
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Track your water usageStay informed about your water consumption with detailed usage tracking in MyAccount. Monitoring your usage can help you save water and money, as well as identifying any unknown leaks! Track the results of your water-saving efforts by comparing current usage to the previous 12 month period. |
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Submit a meter readingNo more waiting for meter readers or estimating your bills. With MyAccount, you can submit your meter readings online anytime, ensuring your bill accurately reflects your usage. It’s simple, quick, and guarantees you only pay for what you use. |
If you're already a customer and moving within the South West region, let us know so we can keep your existing customer number. With MyAccount, you can manage everything from one login, wherever you are.
Go paperless!
To help us reach net zero in 2030 when signing up to an online MyAccount customers and automatically enrolled into our paperless billing scheme, this small step helps to make an extraordinary difference.
By going paperless this will save approximately 10 litres of water for every bill page you receive by email instead. Not only will this save water it will also reduce energy in production and transportation.
We understand that paperless billing is not for everyone, so if you don’t wish to receive paperless bills, simply select your chosen option during the registrationg process. This can be changed at any time by logging in to MyAccount using your 8-digit customer number or your email address. From the dashboard you can easily find your current billing method and switch paperless billing off.
Switch to a meter
There are loads of benefits by being on a meter, the majority of customers will save money by switching to a meter.
Moving house?
Whether you're a new or existing customer - we're here to help support your move.
Additional support we can offer
