Reporting a problem
Although we have teams keeping an eye on our network 24/7, we’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.
Use the tool below to troubleshoot problems you spot in and around your home.
Before you report it to us, look at the map below to double check whether we know about the problem already. If so, we’re probably on our way to it or getting it fixed as you’re reading this.
Report a problem in your area
Get text and email alerts about work in your area
Stay informed about planned works, supply interruptions and incidents that could affect your water supply.
To receive text and email updates, log in to your online account and make sure your mobile number and email address are up to date.
Don't have an online account yet? Registering only takes a few minutes.
Guides to water quality issues
Water pipe ownership
