You’ve been offered a Home Efficiency Visit from South West Water as part of our commitment to helping customers save water.
These visits are designed to help you use less water by fixing internal leaks where possible, installing water‑saving devices, and providing personalised tips to reduce your water use.
This is a completely voluntary and free service, provided by South West Water as part of our wider water efficiency programme.
Frequently asked questions
1. How long will the visit take?
Visits typically take 30–60 minutes, depending on your home and the work required.
2. Who will carry out the visit?
Your visit will be carried out by one of our trusted partners, Aqualogic. A fully qualified Aqualogic plumber - specially trained in water‑efficiency advice and installations, will complete the visit.
3. Is the visit free?
Yes. Your Home Efficiency Visit is entirely free of charge.
4. How will the visit benefit me?
Your plumber will:
- Identify and fix internal leaks (where possible)
- Install water‑saving devices (with your permission)
- Share tailored advice to help you reduce your water use
These changes may help lower your bills and make your home more efficient.
5. Why is South West Water offering these visits?
We’re providing Home Efficiency Visits to help customers reduce water use, cut household leaks, and protect local water resources by keeping our reservoirs fuller for longer.
6. Who do I contact to cancel or rearrange an appointment?
Please call 03334 432 551 or email southwestwater@aqualogic-wc.com.