Switch and save with a water meter
Having a water meter means you only pay for the water you use and puts you in control of your water use so you can take steps to reduce your bill.
It’s easy to switch to a meter, complete our online meter application form and leave the rest to us.
Frequently asked questions
Can I go back to unmetered charges if I’ve switched to a meter?
If you have asked us to install a meter and you don’t think that switching to a meter was of any benefit, you can go back to unmetered charges if you meet these conditions:
- the new meter was optional (not compulsory)
- you ask before the end of the 24th month
This is because it takes a full year to get a fair comparison of your metered and unmetered bills.
If you have moved in to a property, that has had a compulsory meter installed as part of the move, you also have the option to go back to unmetered charges, if you ask us before the end of the 24th month.
For more information on this and exceptions, please see our Code of Practice on Charges, Bills and Water Meters.
If you want to go back to unmetered charges, please take a meter reading and get in touch we will be happy to help make the change.
The meter will remain in place and should you move house, the new occupier will pay metered charges.
Can I give you my own meter reading?
Yes, you can provide us with your own reading, if it is safe to do so, either by:
You might decide to provide your own reading if your recent bill has been estimated. We’ll send you a new bill based on your reading as long as it’s taken within 30 days of the estimate.
We’ll also aim to read your meter every 6 months.
I’m a tenant, can I have a water meter?
If you have a tenancy agreement that is for more than six months, the great news is yes you can!
We’d advise you to tell your landlord that you are applying for a meter, as we’ll need their details when we check to see if you can have a meter fitted.
You can apply for a meter here and start being in more control of your water use and could save up to £400 a year.
What is the process for installing a meter?
Apply online or call our customer services on 01202 590059
- Survey appointment
We’ll contact you (usually within 10 working days) to arrange an appointment for a survey at your home
- Site survey
Our partners Kier will out carry out a 30 minute survey to confirm if it’s possible to have a meter, the planned location and provide you with a Q&A leaflet. If it’s not possible to fit a meter, the surveyor will provide you with information on our Assessed Charge.
- Fitting date
Kier will contact you to arrange a date for the meter to be fitted. You won’t need to be there unless we’ve already advised you otherwise.
- Fitting the meter
We’ll install the meter if it's possible to do so, within 3 months of receiving your meter application*. The meter unit will contain a stop tap (or plug tap) which you can use to isolate your supply if you need to. There is no charge for installing the meter.
- We'll update your account
We’ll send you a letter to confirm your new metered account details.* If there is a delay, we’ll use readings taken after the meter is installed to back-date charges to the date it should have been installed.
You'll find more information in our Code of Practice on Charges, Bills and Meters.
If you are a non household customer please refer to your chosen retailer for further information. For information on retailers please click here.
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’.
You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber.
Your meter will have a unique serial number which is shown on your bill, so you need to check that it matches the number on the meter.
Sometimes your meter is located inside your home, usually under the kitchen sink or near the internal stop tap.
If you are still unable to find your meter, give us a call so we can advise how we can help.