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Need a little extra help?

At some stage in our lives we can all benefit from a bit of extra help. This could be due to a physical or learning disability, illness, age or communication requirement, or other reasons.

Our Priority Services are available to anyone living within our region, even if you are not the bill payer. The help available doesn’t have to be for you, if you’re an account holder or nominated carer you can register on behalf of someone else.

How we process the data within this form

We process your personal data in compliance with UK data protection laws using the lawful bases of legitimate interests and substantial public interest so that we can use and share your personal data. This allows third parties, such as relatives, carers, landlords, other utilities, support providers and organisations to add you to our Priority Services Register, so that you can get the support you need.  It also allows us to share your data with other utilities and agencies, so they can also offer you support too, and so you only need to register once and not with every utility or support provider.

Full details about your rights under the UK GDPR, and how we use your personal information for priority services purposes, are available on our privacy notice.

View our privacy policy online, or ask us to send you a paper copy.