Visitors to our websites

We may collect information about your computer, including where available your IP address, operating system and browser type. We may use that information for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns. It does not identify any individual.


We may obtain information about your general internet usage and your use of our site by means of a cookie. A cookie is a piece of text that is stored on your computer by your web browser. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise our site according to your individual interests;
  • to speed up your searches; and
  • to recognise you when you return to our site.

More detailed information on cookies can be found at www.allaboutcookies.org

How Bournemouth Water uses cookies

Bournemouth Water and our third party partners may set the following types of cookies when you visit www.bournemouthwater.co.uk (the "Website"):

The table below details all the cookies that the Website uses and the reason why:

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Subgroup Cookies Cookies used
co.uk iv First Party
southwestwater.co.uk is First Party

_RequestVerificationToken ai_user ARRAffinity ASP.NET_SessionId ,
OptanonAlertBoxClosed  OptanonConsent

First Party
az416426.vo.msecnd.net ai_session Third Party
s.usea01.idio.episerver.net iv Third Party
Cookie Subgroup Cookies Cookies used
www.southwestwater.co.uk undefinedxxxxxxxxxxxxxxxxx First Party
youtube.com CONSENT, VISITOR_INFO1_LIVE, YSC Third Party
www.bing.com MUIDB Third Party

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.    All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Subgroup Cookies Cookies used
www.bournemouthwater.co.uk _hjIncludedInPageviewSample _hjIncludedInSessionSample ai_session First Party
bournemouthwater.co.uk _gat_UA- _gid _hjAbsoluteSessionInProgress _hjFirstSeen 
_hjSession_xxxxxx _hjSessionUser_xxxxxx
First Party
co.uk _ga _hjTLDTest First Party
accdn.lpsnmedia.net ADRUM_BT1, SameSite Third Party

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.    If you do not allow these cookies then some or all of these services may not function properly.

Cookie Subgroup Cookies Cookies used
www.southwestwater.co.uk lpTestCookie First Party
southwestwater.co.uk LPSID-nnnnnnnn LPVID First Party
lo.v.liveperson.net LPSessionID, LPVisitorID Third Party

Disabling cookies

If you do not want us to use cookies in your browser, you can remove cookies from your computer's hard drive, or set your browser to block cookies or to send a warning notice before a cookie is stored on your computer. However, please note that you may not be able to use many of the services on our website or other websites without cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

You can find information on disabling cookies at www.allaboutcookies.org

The rules regarding the use of internet cookies have changed due to amendments made to the E- Privacy Directive (2002/58/EC). The UK government implemented these changes by amending the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003) (the regulations).