Creating the very best customer experience

Wholesalers have worked with retailers, Market Operator Services Limited (MOSL), the Consumer Council for Water (CCW) and Ofwat to form the Retailer Wholesaler Group (RWG).

Together we have created good practice guides to help maintain high-quality customer service across the market.

Below, you can see how we are our currently fulfilling each guide.

We aim to update our policies each year and always ask for feedback from retailers when making any changes.

If you’d like to discuss our policies or suggest any improvements, please contact our Wholesale Account Management team at wholesaleaccountmanagement@southwestwater.co.uk.

Fulfilling expectations

All the Good Practice Guides can be found on the MOSL website.