Helping you stop leaks at home
We own most of the pipework that transports our water supplies, but some of the pipework is inside your property boundary and therefore you’re responsible for fixing these leaks.
We can help by guiding you in how to claim for a leak allowance or support you with cost of a leak repair.
Working closely with us means you could benefit toward the cost of any water loss and qualify for a contribution towards replacing your supply pipe.
Listening for leaks: meet our leak detectors
Our leak detectors use the latest in leak detection equipment to track down leaks and report them to our engineers to get them fixed including well established traditional methods such as our listening sticks.
If you spot someone in a high-vis jacket, wielding a large stick and listening to a drain, don’t be alarmed; it's a member of our specially trained leakage team listening for leaks.
To the untrained ear, it might be difficult to pick up, but our leakage experts have no problems in detecting the hiss of a leaky pipe.
Managing water pressure
We’re always keeping an eye on water pressure because it helps us to save water and keep the cost of bills down for our customers. Lower pressure means less water use, which saves you money and puts less strain on the environment. However, if the water pressure in your property is less than you expect, there could be a few reasons for this including a burst main pipe. Monitoring pressure ensures that everyone has a constant supply and keeps the pressure in the pipes at a suitable level that won’t lead to bursts and leaks.
More on water pressure
What you can do
Checking for leaks, becoming water smart and picking up free water saving gadgets. Find out how you can look after every drop.
Find out how you can save water