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Water charges regulation

The water industry regulator, Ofwat, sets the amount we charge for water supply services. In 2009 Ofwat set our prices for the five-year period from April 2010 to March 2015. It assessed the investment we need to make to:

  • maintain the water supply infrastructure
  • enhance the service where necessary
  • ensure that we have sufficient water available to meet demand well into the future
  • meet our day-to-day operating costs

Ofwat also assessed the scope for efficiency improvements and set us targets to reduce our costs during the five-year period. It found that our prices need to increase by an average of just less than 1% above inflation* each year for five years.

More about Ofwat

* Based on the November Retail Price Index (RPI) figure

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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