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About the standing charge

Some of our costs do not vary with the amount of water supplied. The standing charge is the fairest way spread these costs equally among customers.

The standing charge is the same for all customers and represents the customer related costs of supply. These include administration, such as setting up accounts, sending out bills and collecting payments.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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