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WaterCare Tariff

Help with metered bills - the WaterCare Tariff

You may qualify for a social tariff to help reduce your bill if you are on a very low income.

You may qualify if:

  1. You are on a water meter (or on assessed charges where a meter cannot be fitted) 
  2. The person who pays the water bill or someone in your household receives one or more of the following means tested benefits:
    • Housing Benefit
    • Income Support
    • Income-based Job Seeker's Allowance
    • Income-based Employment and Support Allowance
    • Pension Credit (guaranteed element) 
    • Universal Credit (housing element or standard allowance element)
  3. Your 'equivalised' weekly income, after housing costs, is less than £295

(Equivalised income is actual money income which is adjusted to reflect the size and composition of a household). For example, with equivalisation, an income of £200 per week is worth more to a single person household than it would be to a household with three children. We will work out your equivalised income based on the details you supply. 

The reduction bands

There are three bands offering a percentage reduction off the standard metered charges, depending on the calculated level of weekly equivalised income after housing costs:

  1. weekly equivalised income less than £170 offers a 50% reduction
  2. weekly equivalised income less than £235 offers a 25% reduction 
  3. weekly equivalised income less than £295 offers a 15% reduction 


How to apply

To apply, please print, complete and return the Application Form along with supporting documents to:  FREEPOST WATERCARE TARIFF  (note: no address details needed).

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Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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