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Let us know

If you are finding it difficult to pay your bill please contact us as soon as possible on 01202 590059. We answer calls in person from 8 am to 6 pm Monday to Friday and 9 am to 2 pm on Saturday.

There are many ways we can help, whether you need a manageable payment plan or independent debt counselling advice. We can also see if you are eligible for the reduced tariff scheme, WaterSure.

If you need independent advice on paying bills or if you would like someone to talk to us on your behalf, please contact your local Citizens Advice Bureau.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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