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Finding the cause

What to look for

If you have little or no cold running water, it could be caused by:

  • planned work on or near your supply
  • an emergency, such as a burst main
  • a problem with your internal plumbing

Check if there is planned work or an emergency in your area here.

Notice of planned work

We may have temporarily stopped your water supply to carry out essential maintenance or connect a new main, for example. Before starting any planned work that affects your supply, we will have given you warning:

  • at least 72 hours in advance in writing, if several properties are affected, or
  • on the day if your property is the only one affected and the interruption to your supply is not expected to last more than four hours

Plumbing problems

If there are no service announcements or notices about work in your area, try turning on the nearest cold tap to your internal stopcock, where the water supply enters your home. The internal stopcock is usually under or near the sink in the utility room or kitchen, or in the garage.

If the flow is normal, there is a problem with your internal plumbing and you need to contact a plumber. Find an approved plumber in your area.

If the flow from this tap is affected, check that the stopcock is fully open.  

New incident

If your neighbours do not have water either, and there is no information on this website about incidents in your area, there could be a problem that we do not know about. Call Customer Service on 01202 590059 – calls are monitored 24 hours a day.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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