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Emergency water supply

If the interruption to your water supply lasts more than 24 hours, we will give you water in bottles or from portable tanks called bowsers. This will be enough for drinking, cooking and washing.

You are entitled to at least 10 litres of water per person each day. If the supply is interrupted for more than five days, we will increase this to at least 20 litres a day.

Extra help

Please register for our Priority Services if you or someone you know either

  • needs water for a medical condition, or
  • would not be able to get water from a bowser in the street

We will use this register to make sure your needs are given priority in an emergency. Call Customer Service on 01202 590059.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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