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Water use checklist

Here are some suggestions that might explain why you have used more water than normal, causing your metered bill to be higher than expected.

Billing period:
Was your previous bill for a shorter period?

More people at your property:

  • Has anyone moved into your property?
  • Have you had visitors staying?
  • Have you had a baby?

Plumbing problems:

  • Do you have any dripping taps? (A dripping tap can waste as much as one litre per hour.)
  • Has your washing machine flooded?
  • Are any of your toilets leaking? Some cisterns leak into the bowl, so it may not be obvious.

Building and gardening:

  • Has there been any building, renovation or decoration at your property?
  • Have you been using a garden hose or a sprinkler more often?

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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