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We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

01202 590059.”  

How we can help

A bill that is higher than usual or higher than expected can be a big worry. But please don’t let it be – call us on 01202 590059 and we’ll do our best to help. We can:

  • help you work out where the water has gone
  • sort out any payment problems
  • help with repairs if there’s a leak in your ‘supply pipe’ (the underground pipe running form the street boundary into your home)
  • credit your account for the leaked water if you get the leak fixed quickly

If our meter reading shows a large increase in water use, we will contact you before we send out the bill to see how we can help.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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