What is the process for installing a meter?
Apply online or call our customer services on 01202 590059
- Survey appointment
We’ll contact you (usually within 10 working days) to arrange an appointment for a survey at your home
- Site survey
Our partners Kier will out carry out a 30 minute survey to confirm if it’s possible to have a meter, the planned location and provide you with a Q&A leaflet. If it’s not possible to fit a meter, the surveyor will provide you with information on our Assessed Charge.
- Fitting date
Kier will contact you to arrange a date for the meter to be fitted. You won’t need to be there unless we’ve already advised you otherwise.
- Fitting the meter
We’ll install the meter if it's possible to do so, within 3 months of receiving your meter application*. The meter unit will contain a stop tap (or plug tap) which you can use to isolate your supply if you need to. There is no charge for installing the meter.
- We'll update your account
We’ll send you a letter to confirm your new metered account details.* If there is a delay, we’ll use readings taken after the meter is installed to back-date charges to the date it should have been installed.
You'll find more information in our Code of Practice on Charges, Bills and Meters.
If you are a non household customer please refer to your chosen retailer for further information. For information on retailers please click here.