What happens if you can’t install a meter?
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What happens if you can’t install a meter?

We won’t be able to install a meter if:

  • you have a fixed-term tenancy of less than six months
  • a bulk meter already exists – this usually applies to blocks of flats and caravan parks
  • it is not practical because you share your water supply with neighbours
  • installation is not straightforward and you do not want to pay the charge. (We cover the cost of fitting a meter up to £650 and will charge you for the cost above this amount.)

If we can't install a meter for any reason other than the circumstances above you can choose to go on an assessed charge. This is based on: 

  • the number of people in your household
  • our current water charges

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