We aim to install your meter within 60 days of receiving your signed application form, phone call or online application.

Installation could be delayed if we have to wait for local authority permission to dig up the road, or if alterations to your plumbing are necessary, for example.

If we fail to fit the meter within 60 days, we won’t apply the rateable value charge from the 61st day until the meter is fitted. If the rateable value charge for this period is less than £10, we’ll credit your account with a minimum of £10.