Can I go back to unmetered charges if I’ve switched to a meter?
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Can I go back to unmetered charges if I’ve switched to a meter?

If you have asked us to install a meter and you don’t think that switching to a meter was of any benefit, you can go back to unmetered charges if you meet these conditions:

  • the new meter was optional (not compulsory)
  • you ask before the end of the 24th month

This is because it takes a full year to get a fair comparison of your metered and unmetered bills.

If you have moved in to a property, that has had a compulsory meter installed as part of the move, you also have the option to go back to unmetered charges, if you ask us before the end of the 24th month.

For more information on this and exceptions, please see our Code of Practice on Charges, Bills and Water Meters

If you want to go back to unmetered charges, please take a meter reading and get in touch we will be happy to help make the change.

The meter will remain in place and should you move house, the new occupier will pay metered charges.

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