If you’re on a water meter and have had a leak on your private supply pipe, we may be able to help towards the cost of the wasted water.

You’ll need to check the criteria for the allowance which you’ll find in our Code of Practice on Leakage for Household Customers

If you believe you qualify, complete our leak allowance application form and send it to us so that we can calculate any reduction or complete the online form on MyAccount or call our Customer Services on 01202 590059.

If you are a non household customer please refer to your chosen retailer for further information. For information on retailers please click here.