My pipes are frozen, what should I do?
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My pipes are frozen, what should I do?

Follow these steps to resolve frozen pipes:

  1. Check that the pipes are frozen by checking that your neighbours have water (if not check our In your area site for any problems)
  2. Check your pipes for signs of a split - a leak or burst will not occur until the water has thawed
  3. Turn off the supply using the internal stop tap (usually under the kitchen sink)
  4. If the central heating and any other water heating appliances are already on, keep on. However, if they are currently turned off do not be tempted to switch them on to thaw frozen pipes as this could cause damage
  5. Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
  6. If there’s no sign of damage on your pipes, turn on all the taps and thaw the frozen pipe using a warm towel or hot water bottle
  7. When the pipe has thawed and you’re sure there’s no damage, turn off the taps and slowly switch the internal stop tap on
  8. Check again for damage or any leak before switching on your central heating

If you do find a leak or burst pipe, you’ll need a plumber. Approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme WIAPS.

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